The Sylvester Group of Companies Privacy Policy

The type of information we collect 

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We currently collect and process the following information:

• Business name / address

• Business contacts

• Various telephone numbers and email addresses

• VAT and Company Registration number

• Bank account details

 

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you our customers, potential customers and suppliers via our website, email, telephone or other electronic communication. Personal information is gathered for the specific purpose of trading and communicating with you about the products that we supply, quotes, orders and deliveries.

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We use the information that you have given us in order to:

• Communicate with you to send quotes for orders and arrange delivery of goods.

• Process customer and supplier invoices
   

We will only share this information with other Sylvester Group Companies and/or our auditors. Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

 

We have a contractual obligation.

 

We have a legal obligation

 

We have a legitimate interest.

 

Cookies

‘Cookies’ are small pieces of data stored on your browser on your computer’s hard drive. We only use essential cookies for the operation of our website.
 

How we store your personal information

Your information is securely stored. We will only retain personal information for as long as necessary for the fulfilment of our legal obligations and for the purpose of trading and communicating with our customers and suppliers.

 

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

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Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

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Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

 

Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

 

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

 

Please contact Linda Davies at ld@jsylvester.co.uk if you wish to make a request.

 

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at:

Data Protection Officer: Linda Davies (ld@jsylvester.co.uk)

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You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113                                           ICO website: https://www.ico.org.uk